Refund policy
Returns & Refunds
We want you to love your Advent World calendar. If something isn't right, you can return it within 60 days of delivery.
What can be returned
- Items must be new and unused, in their original packaging.
- We accept returns of both faulty and non-faulty items.
- Exchanges are welcome: tell us which calendar you would like instead.
How to start a return
- Email info@advent-world.com with your order number and the reason for your return.
- We will reply within 1–2 business days with the return address and instructions.
- Send the item back by post (mail). Please keep your proof of postage.
Return shipping costs
Return shipping and the return label are the customer's responsibility. If your item arrived damaged, faulty or incorrect, we cover the cost of the return.
Refunds
- No restocking fee is charged.
- Once your return has arrived and been checked, we refund the original payment method within 7 days.
- Original shipping is free, so there is no shipping cost to refund or deduct.
Damaged, faulty or wrong items
Please contact us within 60 days of delivery with your order number and a photo. We will send a replacement or give a full refund, whichever you prefer.
Your rights
This policy is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and any other consumer law that applies where you live.
Contact
Advent World is operated by Auckland Finest, 139 Quay Street, Auckland 1010, New Zealand.
Email: info@advent-world.com